Your Service Management Solution Provider

We involve as early as possible all stakeholders: customers, users, suppliers and other participants in an iterative manner and doing so as the design, construction, delivery and improvement of the service progresses.

In each iteration of the process, Deiser plans from the start and continuously makes revisions. From high-level plans at start-up to those that arise in incremental builds. Always with the idea in mind of having a working first delivery.

Deiser's ITSM experts, together with the customer, design and iteratively conceive the process, which thanks to Jira Service Management, can be materialized and built in a very short time, accelerating the time to market of the service.

Deiser builds the service using Atlassian solution architecture: primarily Jira Service Management, but also Confluence, OpsGenie, Status Page and even Jira Software Management and Bitbucket. All in the cloud and all depending on the scope of the service. In addition, the necessary external apps and services will be integrated to obtain the agreed service level.

We put the final touch to the ITSM project with the delivery of the service to the end users. From that moment on, we accompany our customers by offering a support service based on speed, availability and service level monitoring. The subsequent support and monitoring close a cycle that initiates another cycle of improvement.

Deiser collaborates with the customer in a process of continuous improvement: with the objective of maximizing the overall customer experience.